If you are a Mac user, go to this page to ask your question  (Please do NOT use the form below for Mac questions UNLESS you are having problems with Windows using:  Parallels, VMware, VirtualBox, or Bootcamp)

Please complete all form fields and input the correct information into the form below.  My intent is to reply to you with the correct ideas for you to fix the problem(s) you are having.  I may steer you in the wrong direction if you provide incorrect information.  When you leave boxes blank, I have to reply asking you the same questions that were ignored, this reduces my time to help other people.  Here are examples of the 2 most common CAC types / models.

 

A large share of the questions I receive can be corrected by you trying these ideas first: 

1:  Most DoD website access problems can be fixed by following these adjustments to your Internet Explorer (or Google Chrome) web browser.

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2:  Army users, when installing ApproveIt 6.5, you may receive "No host application was found on this computer.  Please install the host application before installing ApproveIt Desktop" follow solution here

 

3:  If you have the "Gemalto TOP DL GX4 144" CAC, and occasionally the "Oberthur ID One 128 v5.5 Dual" CAC, are using Windows 7, you "may" be able to use your CAC without installing ActivClient. 

 

4:  If you have the "Oberthur ID One 128 v5.5 Dual" CAC and it does not appear to be working with your Windows computer you need to install ActivClient 6.2.0.50, AND then update it to at least 6.2.0.119. 

 

5.  Windows 7 (64 bit) users who have the IOGear GSR-202 USB CAC reader and are having problems with the reader not staying in device manager after the computer is restarted should Install the driver from IOGear then restart the computer to remedy this situation.  (This has worked for some people).  Others are still having the problem.  To update the driver manually, follow this guidance.  The only other cure for it not working is to return it and purchase a different reader.

 

6.  Windows 8 users click here for information on how to use your CAC on your computer.

 

7.  All Army AKO users who have a CAC will be migrated to DISA's Enterprise Email very soon [if not already] and will no longer be able to access their email via username / password.  It will require 100% CAC use from the https://web.mail.mil OWA web page.   Please look at this page for information you will need during this migration.

 

8.  If you have an SCR-331 USB CAC reader, and have NOT updated the firmware, go here for instructions.

 

Which CAC do I have video

Read more about the older CACs and replacing them

PLEASE COMPLETE THIS FORM FOR Windows SUPPORT

Contact Michael J. Danberry the following ways:

  I can assist you by using Crossloop's FREE remote desktop sharing software

Select, download, and install:  CrossloopWindows

Watch 1 minute Crossloop video to see how it works

  I can also assist you by using TeamViewer FREE remote desktop sharing software

Select, download, and install:  Team Viewer Windows