Question 2: "There is a problem with this
website security certificate" error. Your options are listed as
"Click here to close this webpage" or "Continue to this website" where it
states it is not recommended.
Answer 2:
Latest DoD
Certificates are needed, download and
install them
here
Question 3:
How do I contact the AESD (Army
Enterprise Service Desk))
Answer 3: All contact information is located here:
https://esd-crm.csd.disa.mil/app/answers/detail/a_id/54
a. Commercial: 866-335-ARMY(2769)
Question 4: Receive "Insert card" when attempting to access AKO,
DTS, OWA or any other CAC enabled website when your CAC is inserted in the
CAC reader and you can see it through ActivClient.
Answer 4.1:
Open Internet Explorer, Click Tools,
Internet options, content (tab), certificates (button) and delete all the
certificates listed. Remove, then Re-insert your CAC into the reader, your certificates
should automatically reload. If they don't, open ActivClient, click
Tools, Advanced, and select Make Certificates available to Windows.
Answer 4.2: Follow this
PDF for correcting the settings in your Internet Explorer
Question 5:
My email address is
incorrect on my CAC, How can I fix it?
Answer 5.1: Visit this website:
https://www.dmdc.osd.mil/self_service, select Replace Certificate
NOTE: You have to logon to the site
with your CAC.
Visual steps
An
Air Force Major sent this: "When I tried to access the CAC User
Maintenance Portal on a Windows 7 computer, the Java failed; however, when I
tried the same thing on my Windows 7 computer at work (.mil domain), Java
still failed but I got a popup dialog that told me I had to use the 64-bit
version of IE and Java. When I
started a browser session with the 64-bit IE, I was able to get to the User
Maintenance Portal just fine."
Answer 5.2:
You can also visit an ID card office
